What is pre-arrival check-in software?
Pre-arrival check-in software lets guests complete required or useful stay steps before they arrive, such as confirming details and accessing arrival information.
Pre-Arrival Check-In
Pre-arrival check-in software for smoother stays
Pre-arrival check-in software helps property managers collect guest details, prepare arrival steps, and reduce manual coordination before a stay begins. FiloxeniaGuide connects that process with the guest guide and check-in flow.
Practical guidance
What property managers should solve first.
Focus the guide on operational moments guests actually need: arrival, access, rules, support, and local confidence.
01
Prepare guests before they arrive
A pre-arrival flow keeps guests informed before check-in day and helps teams gather the information they need earlier.
Share check-in steps before the guest reaches the property.
Connect guest registration with the stay guide.
Reduce last-minute messages about access and arrival timing.
02
Keep check-in consistent across properties
A consistent online check-in flow gives teams a repeatable process for every property and every guest.
Use a single guest hub for stay tasks and guide access.
Keep arrival instructions attached to the right property guide.
Give operations teams a clearer handoff before check-in.
Common questions
Answers for property managers.
When should guests receive a pre-arrival check-in link?
Many property teams send pre-arrival check-in information one to three days before arrival, with timing adjusted to their operating process and guest needs.
Can pre-arrival check-in connect to a digital guest guide?
Yes. In FiloxeniaGuide, pre-arrival check-in can sit alongside the stay guide so guests move from required tasks to useful stay information.